REFUND & RETURN POLICY
DOLCETERRA is committed to offering excellent products accompanied with great service. Part of that promise includes how you receive your package. Although we inspect and carefully package each item, there is a possibility of spoilage or damage while in transit .
For these unfortunate events, DOLCETERRA guarantees your satisfaction by either sending you a replacement, a substitute, or, if you wish, a voucher for the item*. Our pledge is to make sure you have enjoyed your experience with our family. If you are not, we want to know.
*After choosing a voucher, it is not possible to request a refund. It will be possible to apply for another voucher to be used by the end of the year.
RETURN WINDOWS
The return is not free.
Given the nature of the product we are not able to accept any kind of return after 5 days.
As for the cheeses it is never possible in any case to accept a return but it will be issued anyway a refund or a voucher* after analyzing the transit times and the photos you have to send.
*After choosing a voucher, it is not possible to request a refund. It will be possible to apply for another voucher to be used by the end of the year.
Return labels will be sent to you via a link or you can generate them yourself, restock has NO ADDITIONAL FEES
In the case of return, please contact us for return permission and instructions on how to pack and where to ship your product.
Liability for theft after delivery
Once the package has been delivered to the address provided by the customer, our liability ends. We are not responsible for any theft or loss that may occur after delivery, including parcels left unattended. Customers are advised to choose a secure delivery address to avoid such inconveniences. Therefore, no refunds will be issued for theft.
Summer and hot items: DOLCETERRA disclaims liability for delicate products shipped during the hottest times of the year. Accepting the terms of purchase means being aware that the goods could suffer damage due to temperatures during the summer or in the hottest months
Any further questions can be emailed to us at customersupport@dolceterra.com
For orders placed on dolceterra.com in the period between 5 December and 31 December no refunds will be made for courier delivery delays.
They will be reimbursed with coupon codes that can be spent until December of the same year.
