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Ex: Shipping and return policies, size guides, and other common questions.
By agreement with the couriers, warehouse operations will be suspended from Dec. 24 2025 to Jan. 1 2026 inclusive.
We guarantee delivery by Christmas only for orders placed by December 10, 2025.
Wherever you are in the world we bring you your favorite Italian food. That’s right. Dolceterra ships worldwide in accordance with current regulations
Do you need your order for a specific date?
Contact us and let us know we will do everything possible to give maximum priority to your order!
Need advice for your purchase?
We have a personal shopping service always active, contact us or make an appointment and we will be contacted by one of our experts!
Shipping Cost
We have two types of products for shipping. Simple Items and Special Care Items (Alcohol, Cured Meats and Large Items).
| SIMPLE ITEMS |
USA |
UE |
CANADA |
AUSTRALIA |
|
Price of parcel
|
Shipping Cost $
|
Shipping Cost $
|
Shipping Cost CAD$
|
Shipping Cost $
|
| 0 - 24,99 $ |
23,90 $ |
14,90 $ |
24,90$ |
30$ |
| 25 - 68,99$ |
18,90 $ |
14,90 $ |
24,90$ |
30$ |
| 69 - 119 $ |
16,90 $ |
14,90 $ |
21,90$ |
30$ |
| 119,01 and up $ |
Free |
Free |
Free |
Free |
| SPECIAL CARE ITEMS (Alcohol, Cured Meats and Large Items) |
USA |
UK |
AUS |
| Weight of parcel |
Shipping Cost $USD |
Shipping Cost £ |
Shipping Cost $ USD |
| 0 - 2 kg |
19$ |
19£ |
23$ |
| 2.1 - 3 kg |
21 $ |
21£ |
26$ |
| 3.1 - 4 kg |
35 $ |
35£ |
42$ |
| 4.1 - 8 kg |
45 $
|
45£ |
54$ |
| 8.1 kg and up |
Free |
Free |
Free |
Shipping Information
Typical consumer orders to a residential physical address within the 48 contiguous states normally will be shipped via DHL Express / FEDEX Priority. Orders for schools and businesses normally will be shipped via DHL Express / FEDEX Priority Saver within 3-4 business days of receipt. Orders will be delivered within 2-3 business days after shipping.
When ordering from dolceterra.com your order is guaranteed to be handled with care and shipped with an eye toward ensuring the products arrive as fresh as possible. Each order is packed with keen diligence, so you can rest assured you, or the gift recipient, will receive our delicious products in prime condition.
The most beloved Italian foods online are cold cuts, cheeses and fresh meat, as well as all those products that are handmade by family businesses.
As far as fresh and perishable foods are concerned, they both need to be kept at low temperatures: perishable items should be kept at around 4°C to 10 °C and fresh products below 4°C. Therefore, Dolceterra packs food in a proper way to guarantee the product’s high quality.
Shipping Methods and Expected Shipping Times
Dolceterra ships all orders via DHL Express / FEDEX Priority, except orders addressed to P.O. Boxes which will ship via USPS Parcel Post (FedEx ground charges will apply). Also, We don’t charge additional charges shipments via air or to AK and HI.
Express orders must be placed before 8:00 pm CST. Express shipments are expedited through our order process and generally ship via FEDEX Priority, although other carriers are sometimes used (DHL Express).
You will receive an order tracking number via email when your order is processed.
